GM Rides Privacy Notice

• Identity & licence data: Name, address, date of birth, driver's licence number, PHV licence number (TfL or Wolverhampton), and copies of your licences.
• Contact data: Email address, phone number.
• Financial data: Bank account details (for weekly payments), transaction history, cashout requests.
• Vehicle data: Vehicle registration, make, model, colour, insurance certificate, MOT, Logbook (V5), Taxi licence details.
• Location data: Real-time GPS location when you are logged into the App (required to receive Ride requests and for safety).
• Usage data: App login history, Ride acceptance/cancellation history, ratings, complaints, support tickets.
• Background check data: Where required by law, we may collect information from licensing authorities or third-party checking services.

We use your data to:

• Verify your eligibility to drive (licences, insurance, right to work).
• Operate the App (show you Ride requests, calculate fares, process payments).
• Pay you (weekly payments and instant cashouts).
• Communicate with you (support, updates, policy changes).
• Investigate complaints or disputes.
• Comply with legal and regulatory obligations (including reporting to TfL or Wolverhampton where required).
• Improve the App and our services (anonymised analytics).

We rely on:

• Contract performance – to provide the App and pay you.
• Legal obligation – to comply with PHV operator licensing requirements, tax laws, and insurance verification.
• Legitimate interests – to prevent fraud, ensure safety, and improve our service.

We may share your data with:

• Riders – limited information (your first name, photo, vehicle make/model/colour, licence plate number, and real-time location during the Ride).
• Licensing authorities (TfL, Wolverhampton) – as required by our operator licence conditions.
• Insurance providers – to verify your cover or process claims.
• Payment service providers – to process weekly payments and instant cashouts.
• IT service providers – who host our databases and App (all data remains under our control).
• Law enforcement or regulators – if required by law or court order.

We do not sell your personal data to third parties.

We retain your data for as long as you have a driver account with GM Rides, and for up to 6 years after account closure to comply with tax and legal obligations (e.g., HMRC records, licensing authority requirements).

Under UK data protection law (UK GDPR), you have the right to:

• Access your data (subject access request).
• Correct inaccurate data.
• Request deletion of your data (subject to legal retention obligations).
• Restrict or object to processing in certain circumstances.
• Data portability (receive your data in a structured format).

To exercise any right, contact us at info@gmrides.co.uk or write to our registered address.

The App collects your real-time GPS location when you are logged in. This is required for the App to function (to match you with nearby Ride requests and to show riders your location). You cannot use the Driver App if you disable location permissions.

Location data is not shared with riders after the Ride ends.

We may update this Privacy Notice from time to time. We will notify you via the App or email of any material changes.

If you are unhappy with how we handle your data, please contact us first. You also have the right to complain to the Information Commissioner's Office (ICO) – www.ico.org.uk.

• Insert your office phone number in the Community Guidelines (section 8 and also in Driver Terms clause 10.1).
• Publish both documents on your website (e.g., gmrides.co.uk/community-guidelines and gmrides.co.uk/privacy).
• Add the URLs to the Driver Terms (clause 21 for Community Guidelines, clause 15 for Privacy Notice).
• Have a solicitor review all three documents together – especially the privacy notice for GDPR compliance and the guidelines for fairness.

Would you like me to also draft a short driver appeal form template for use during investigations? Or help with an in‑app acceptance flow text?